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Supporter Satisfaction Survey
Thank you for taking part in our survey. This survey should take no longer than 5 minutes. It is our hope that by hearing from you about your experience that we get better at supporting our supporters.
What time did you contact the Fundraising team at Dougie Mac?
07.00 - 09.00
09.01 - 11.00
11.01 - 13.00
13.01 15.00
15.01 - 17.00
17.01 - 19.00
19.01 - 06.59
What date did you contact the Fundraising team at the Dougie Mac?
DD/MM/YYYY
How did you contact the Fundraising team at Dougie Mac?
In person
By Phone
By E-mail
If you've e-mailed or left a voicemail message out of hours did someone respond to you within one working day of you leaving the message?

(The Fundraising team do not presently work on Saturdays or Sundays)
Yes
N/A
No
If no, how long did it take for someone to respond to you
If you came into the Hospice were you acknowledged and greeted by the Fundraiser on Reception?
Yes
No
What were you contacting the Fundraising team about?
An event or activity you were organising to raise funds
A Hospice organised event e.g 5K Run/Walk
A sponsored event organised externally e.g Great North Run
Other
Use this box to give us details of your enquiry
Was the fundraiser who first responded to your enquiry:
Cheerful
Helpful
Enthusiastic
Sensitive
Knowledgeable
Able to give all the information you needed
Able to offer further suggestion & advise
Please use the box below for additional comments
Strongly Disagree
Strongly Agree
What was the name of the Fundraiser you spoke to?
Did the fundraiser talk to you about?
Gift Aid
Online Fundraising
The service I received was fast and efficient
Yes
No
Did we meet your expectations?
Yes
No
Use this box to tell us what you expected when contacting the Hospice Fundraising team and how we did or did not meet your expectations
Were you happy with your overall experience?
Yes
No
If not, how might we have improved the experience you had?
Would you recommend your friends to contact the Fundraising team?
Yes
No
Additional comments
Have you any suggestions how we might improve our service to supporters?
Thank you for taking time to complete our Supporter Satisfaction Survey.
Please provide your contact details below -
First Name
Last Name
Address
Postcode
Telephone No.
E-Mail
Please tick this box if you would like a senior member of the team to contact you regarding the feedback you have given.