Douglas Macmillan Hospice has a well established clinical governance function. This has enabled the hospice to focus on the quality of the services provided.
Our regulators, the Care Quality Commission (CQC), undertook an unannounced inspection on 12th July 2013 and assessed the hospice as being fully compliant. On August 5th & 6th 2014, the hospice underwent an inspection under the new inspection regime. The result of this inspection was published in October 2014.
The Care Quality Commission (CQC) continues to categorise the hospice as a low risk organisation. To maintain the Quality Risk Profile at this level, the hospice provides quarterly reports to the CQC. These reports are also provided to the commissioners of hospice services.
Each year, the hospice produces a Quality Account, which is published on the NHS e-choices website.
The hospice has a culture of continuous quality monitoring, in which any shortfalls are identified and acted upon quickly. The safety, experience and outcomes for all our patients and their loved ones are of paramount importance to us. We continue to actively seek the views of our service users. As a way of having first-hand knowledge of what the patients think about the quality of the service provided, the Chair of Trustees attends meetings of the Patients’ Forum. Attending these meetings gives the opportunity to listen to what can be done for the patients to improve their lives through our care and support. We hold a Patients’ Forum each month at 1:30 to 2:30 in the DayTherapy Unit.
In addition, each month we hold a Carers’ Forum at 3 pm on a Friday afternoon.
Please contact the hospice on 01782 344300 if you would like to join either of these groups.
In our survey (March 2014), patients and family gave us a score of 95% for the care/advice/support given to the patient.