Important Public Information – COVID-19

The symptoms of coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

Current advice for visiting the hospice and changes to services

The Inpatient Unit remains open as normal. However, please note that we are now restricting visitor access to the hospice site.  This means that only two people who patients have identified will be permitted into the building. Where a patient is approaching the end of their life visitors are to discuss with the nurse in charge.

We also ask anyone who is feeling unwell, particularly with a high temperature or a new continuous cough, NOT TO VISIT THE HOSPICE. Please review the latest government advice on what you should do.

We appreciate that this a very difficult situation and we are doing our best to minimise disruption. We do, however, need to take these steps to safeguard our patients and workforce. Please contact the hospice for guidance on 01782 344300 (24 hours a day).

Dougie Mac Community Teams continue to operate as normal and will continue to see patients in the community as and when appropriate.

Our usual Day Services, including drop-in sessions, outpatient appointments and clinics are suspended until further notice. This also includes therapy services. However, the team will be in touch with all current service users to discuss individual situations and alternative support or advice during this time. For specific queries about Day Services please contact Day Therapy on 01782 344300 during usual office hours.

We understand that these changes may cause significant upset and inconvenience. Please be assured that we haven’t taken these decisions lightly and are prioritising the safety and wellbeing of our patients, service users and our workforce.

For specific queries about a current patient, carer or family member and have concerns about your personal situation, please contact us on 01782 344300.

Thank you for your support during this challenging time.

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