Important Public Information – COVID-19

The symptoms of coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses.

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the wellbeing of those using our services, our staff and volunteers.

Current advice for visiting the hospice and changes to services

The Inpatient Unit remains open as normal. However, please note that we are now restricting visitor access to the hospice site.  This means that only two people who patients have identified will be permitted into the building. Where a patient is approaching the end of their life visitors are to discuss with the nurse in charge.

We also ask anyone who is feeling unwell, particularly with a high temperature or a new continuous cough, NOT TO VISIT THE HOSPICE. Please review the latest government advice on what you should do.

We appreciate that this a very difficult situation and we are doing our best to minimise disruption. We do, however, need to take these steps to safeguard our patients and workforce. Please contact the hospice for guidance on 01782 344300 (24 hours a day).

Dougie Mac Community Teams continue to operate as normal and will continue to see patients in the community as and when appropriate.

Our usual Day Services, including drop-in sessions, outpatient appointments and clinics are suspended until further notice. This also includes therapy services. However, the team will be in touch with all current service users to discuss individual situations and alternative support or advice during this time. For specific queries about Day Services please contact Day Therapy on 01782 344300 during usual office hours.

We understand that these changes may cause significant upset and inconvenience. Please be assured that we haven’t taken these decisions lightly and are prioritising the safety and wellbeing of our patients, service users and our workforce.

For specific queries about a current patient, carer or family member and have concerns about your personal situation, please contact us on 01782 344300.

Thank you for your support during this challenging time.

Like all charities in these uncertain times Dougie Mac are concerned the impact the current situation will have on our income. We rely on 75% of annual income being generated from voluntary donations. As our local communities will be restricting movement we have taken the decision to cancel all upcoming hospice events including our 5K Run/Walk and Bike Ride. It is with a heavy heart that this decision has been made but the safety of our participants, staff and volunteers is of the upmost importance to us. We hope to bring you more fundraising opportunities later on in the year.

We are extremely grateful for all of the support we get from the local community whether that is from donations of time, money or services. However in this time of financial uncertainty we urge supporters who are able to, to support where they can. You can make a donation which would be gratefully received, especially if you could commit to a regular amount  to provide us some certainty in the months ahead, even as a little as £3 month would make a real difference.

We know being there for the patients and families is of paramount importance and we want to make sure we are still there for them at a time when they need us most.

Thank you for your unwavering support, no matter how big or small your gifts are they really will make a difference.

You can make a donation HERE.

Shopping & Donating: In line with government advice relating to COVID-19 all our charity shops are closed until further notice.

While we depend on our retail shops to generate vital hospice funds, we must cease trading in order to minimise the spread of the virus. We must also act responsibly and uphold the duty of care we have for the well-being of our staff, volunteers and customers.

These closures also mean we will not be able to accept donations at any of our shops. However, your support is now more important than ever before. If you are planning a clear out and find any items you wish to donate please remember your local hospice, keep hold of them and drop off your goods at any of our shops once we have re-opened and it is safe to do so.

Thank you for your support. We look forward to seeing you in our shops again soon.

Furniture Collection & Property Clearance Services: These services are suspended until further notice.

eBay: At present we continue to trade online from our eBay Shop so supporters can continue shopping and supporting the hospice.

While other areas of fundraising are being affected the continued support from our Lottery players is more vital than before. Thank you for ensuring the hospice continues to receive this much relied on income.

At present the weekly lottery draw will continue to take place as usual and players who pay through their bank and via cheque or card your payments should not be affected. If you normally pay by cash our collectors are not currently collecting payments door-to-door for the safety of our players and workforce. We will be attempting to contact our cash players by telephone or mail to arrange alternative payment. If you are able to call us to pay in the meantime please call us on 01782 344321.

If you do not currently play our lottery and would to support Dougie Mac during this difficult time you can sign up online today here or call the Lottery Team on 01782 344321.

Thank you once again for your continued support especially during these challenging times.