Important Public Information – COVID-19

The symptoms of coronavirus (COVID-19) may be more severe in people with weakened immune systems, older people, and those with long-term and life-limiting illnesses. You can read the latest government advice here

It is important in the current and ever-changing coronavirus situation that we take all reasonable steps to protect the well-being of those using our services, our staff and our volunteers. The hospice is also fully committed to supporting patients and families; to achieve this we have taken several measures to protect our clinical services.

We have had to adapt services to take into account the changing situation across the health economy. We have already been impacted by staff reduction due to COVID-19 and also due to recommended social distancing.

Current advice for visiting the hospice and changes to services

The Inpatient Unit, made up of 26 beds currently as our multi-bedded rooms are being utilised as single rooms, remains open as normal and we continue to admit CHC funded patients, patients who are in need of symptom management or are at the end of life. Our patients are being admitted from the community and acute hospitals. The safety & quality of care delivery is our main priority and we are ensuring that staff are equipped with appropriate PPE.

After much consideration we have now made the decision to stop all visiting to our Unit as we need to protect our patients and workforce as best we can during these times of uncertainty. Exceptions may be made if a patient begins to deteriorate; in these circumstances all queries are to be discussed with the nurse in charge.

We appreciate that this a very difficult situation and we are doing our best to enable patients to stay in touch with their loved ones in other ways.

To counterbalance the reduction in Inpatient Unit capacity we have strengthened our community services to enable us to support more patients at home.

Our Community Teams, including Hospice at Home and our Admiral Nurses, are continuing to support patients and prioritising face to face visits. For those patients not requiring a face to face visit at this time they are receiving regular telephone support. All our patients and carers are able to access our 24/7 Advice Line on 01782 344300.

Our Day Services, including drop-in sessions, outpatient appointments, therapy services and clinics, are suspended until further notice. However, the team are in touch with all current service users to discuss individual situations and alternative support or advice during this time.

We understand that these changes may cause significant upset and inconvenience. Please be assured that we have not taken these decisions lightly and are prioritising the safety and well-being of our patients and our workforce.

For further guidance, queries or concerns please call us on 01782 344300 (24 hours a day) or email:

Donated funds are the main source of Dougie Mac income and a short term reduction in income is inevitable given the closure of our retail shops and cancellation of fundraising events. However, our cash flow is strong and other sources of income are unimpeded so the hospice is resilient to short term income falls and much depends on the duration of the pandemic as to whether further clinical services will be affected.

Thank you for your support during this challenging time.

Like all charities in these uncertain times Dougie Mac are concerned the impact the current situation will have on our income. We rely on 75% of annual income being generated from voluntary donations. As our local communities will be restricting movement we have taken the decision to cancel all upcoming hospice events including our 5K Run/Walk and Bike Ride. It is with a heavy heart that this decision has been made but the safety of our participants, staff and volunteers is of the upmost importance to us. We hope to bring you more fundraising opportunities later on in the year.

We are extremely grateful for all of the support we get from the local community whether that is from donations of time, money or services. However in this time of financial uncertainty we urge supporters who are able to, to support where they can. You can make a donation which would be gratefully received, especially if you could commit to a regular amount  to provide us some certainty in the months ahead, even as a little as £3 month would make a real difference.

We know being there for the patients and families is of paramount importance and we want to make sure we are still there for them at a time when they need us most.

Thank you for your unwavering support, no matter how big or small your gifts are they really will make a difference.

You can make a donation HERE.

Shopping & Donating: In line with government advice relating to COVID-19 all our charity shops are closed until further notice.

While we depend on our retail shops to generate vital hospice funds, we must close our doors in order to minimise the spread of the virus. We must also act responsibly and uphold the duty of care we have for the well-being of our staff, volunteers and customers.

These closures also mean we will not be able to accept donations at any of our shops. However, your support is now more important than ever before. If you are planning a clear out and find any items you wish to donate please remember your local hospice, keep hold of them and drop off your goods at any of our shops once we have re-opened and it is safe to do so.

Thank you for your support. We look forward to seeing you in our shops again soon.

***Further Update 13.05.2020*** We will not be opening our stores until we have the full confidence that measures to minimise the risk of Covid-19 can be put into place, so that everyone can Work Safely, Shop Safely and Donate Safely. We are busy taking every step so we can see you again soon. Further updates will be published in our store windows, here on our website and on our social media sites.

Furniture Collection & Property Clearance Services: These services are suspended until further notice.

eBay: At present our eBay Shop is also suspended.

While other areas of fundraising are being affected the continued support from our Lottery players is more vital than ever before. Thank you for ensuring the hospice continues to receive this much relied on income.

At present the weekly lottery draw will continue to take place as usual and players who pay through their bank and via cheque or card your payments should not be affected. If you normally pay by cash our collectors are not currently collecting payments door-to-door for the safety of our players and workforce. We will be attempting to contact our cash players by telephone or mail to arrange alternative payment. If you are able to call us to pay in the meantime please call us on 01782 344321.

If you do not currently play our lottery and would to support Dougie Mac during this difficult time you can sign up online today here or call the Lottery Team on 01782 344321.

Thank you once again for your continued support especially during these challenging times.