Support Our Shops

5 of our Charity Shops are now open!

We’re pleased to announce that our Burslem, Hanford, Newcastle, Stoke and Meir stores are now open.

However since opening on 7th July we have been very lucky to have been overwhelmed with kind donations which we are so grateful for. Due to the volume of items we have already received in such a short space of time and the storage available in our shops; we are asking our supporters to wait until after the weekend at the earliest before making any further donations to our 5 open stores.

To adhere to safety guidelines, we are quarantining donations received for 72 hours before they can be sorted ready for our customers to purchase. With this in mind we’re asking if you can, please hold on to your items at home for another couple of weeks. This will allow our team to safely sort through the items that have already been donated and keep areas safe for accepting donations.

Thank you to everyone who has been so eager to support Dougie Mac; we hope you understand that it is paramount we protect the safety of our staff and supporters and enable everyone to Work SafelyShop Safely and Donate Safely.

Due to the high volume of calls we are receiving too our shop numbers are currently being directed to a central, messaged line: 01782 344348 if you need more information.

Thank you for your patience and cooperation.

Due to current COVID-19 restrictions our Furniture Collection & Property Clearance Services are temporarily suspended until further notice.

We hope to be able to reinstate these services soon with the appropriate safety controls in place.

If you can, please save your donations until we can safely accept your items. Please do not leave any donations including large items outside of our shops as these are being removed by our local councils and we would not want your donation to go to waste.

In the meantime, if you have any furniture or larger items that you wish to donate via collection, please complete the form below to log your request. This will help us to quickly resume our collection service as soon as it is safe to do so.

We will then be in touch at the end of June to discuss your collection and book a future collection date.

Furniture Collection Enquiry Form

Data Collection Information

We respect the data you will provide on this form and we will only use it within Douglas Macmillan Hospice to contact you regarding your furniture collection enquiry. The data is transferred to an information system and then archived on our secure server when no longer in use.

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Please add an image of each item you'd like collecting if possible. Maximum size 10MB

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Unfortunately, there are some items we can’t accept due to health and safety and/or legal reasons. Please Note: The list below is not an exhaustive one and there may be additional items we cannot accept.

Furniture and homewares

  • upholstered furniture without a fire label
  • furniture with noticeable rips, stains, chips, cracks and scratches
  • furniture with missing parts or damage that may make the item unsafe
  • homemade cushions
  • candles without instructions
  • duvets and pillows that have been used

Sports equipment

  • buoyancy aids, lifejackets, inflatable dinghies
  • safety helmets, riding hats, cycle helmets, crash helmets
  • climbing equipment, ropes and harnesses
  • fire fighting equipment

Children’s Items

  • car seats
  • carry cots
  • mattresses
  • toys without the CE mark or are handmade
  • roller skates
  • toys intended for use in water


  • video/ cassette tapes
  • home-recorded DVDs, video and audio tapes
  • home-recorded computer games and software
  • old style Television sets
  • 18 rated videos or DVDs
  • electric blankets
  • electric showers
  • sun beds and tanning equipment
  • waste disposal units

Heating and cooking

  • gas appliances, either mains or gas bottles
  • paraffin stoves
  • heaters (gas)
  • oil filled radiators
  • storage heaters
  • oil and gas agas

Sharp knives or weapons

  • knives
  • swords, sword stocks, crossbows
  • guns and ammunition (including replica guns and toys)


  • food items
  • chemicals
  • items made from endangered species, including ivory
  • medicine and medical equipment
  • petrol or diesel fuelled garden tools such as lawn mowers
  • used personal appliances such as shavers and foot spas
  • prescription spectacles

We can make 25% more from your donation… and it won’t cost you a penny!

Gift Aid means that for every £1 raised from the sale of the items you donate to us, Dougie Mac can claim an extra 25p from the tax you pay for the current tax year.

Simply sign up in store when you donate your items or click here to help us make the most from your donation.

Opening Times for our 5 stores are Monday – Saturday, 10am – 4pm (Closed Monday 13th July)

Unit 4 Federation Road, Burslem, ST6 4HU

99 Mayne Steet, Hanford, ST4 4RB

92 High Street, Newcastle-under-Lyme, ST5 1QQ

741 – 749 Uttoxeter Road, Meir, ST3 5PD

37 – 45 London Road, Stoke, ST4 1NB

The following stores remain closed until further notice

18 Lawton Road, Alsager, ST7 2AF

4 Orchard Place, Barlaston, ST12 9DL

Unit 6 Bentilee Neighbourhood Centre, Bentilee, ST2 0EU

73 High Street,  Biddulph, ST8 6AA

103 Hanbridge Avenue, Newcastle-under-Lyme, ST5 8HX

52-54 High Street, Cheadle, ST10 1AF

4 Edensor Court Chesterton, Newcastle-under-Lyme, ST5 7EA

Kidsgrove Mini Mac
2 Market Street, Kidsgrove, ST7 4AB

40 Market Street, Kidsgrove, ST7 4AB

43 Derby Street, Leek, ST13 6HU

Longton (Dougie Mac Occasions, Online Shop – Click & Collect)
2 Commerce Street, Longton, ST3 1NH

40 The Strand, Longton, ST3 3NS

27 Knypersley Road, Norton, ST6 8HT

2 The Parade, Silverdale, Newcastle-under-Lyme, ST5 6LQ

Trent Vale
7 – 10 Woodberry Close, Trent Vale, ST4 5LU

Paris Avenue, Westlands, ST5 2QX