Support Our Shops

Due to the high volume of calls we are receiving to our shop. Numbers are currently being directed to a central, messaged line. Please call 01782 344348 if you need more information.

Thank you for your patience and cooperation.

Please do not leave any donations including large items outside of our shops as these are being removed by our local councils and we would not want your donation to go to waste.

If you have any furniture or larger items that you wish to donate via collection, please call us on 01782 344333 (calls are monitored Wednesday-Saturday 9.00am-5.00pm only) or complete the form below to log your request.


Furniture Collection Enquiry Form

Data Collection Information

We respect the data you will provide on this form and we will only use it within Douglas Macmillan Hospice to contact you regarding your furniture collection enquiry. The data is transferred to an information system and then archived on our secure server when no longer in use.

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Please add an image of each item you'd like collecting if possible. Maximum size 10MB

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Unfortunately, there are some items we can’t accept due to health and safety and/or legal reasons. Please Note: The list below is not an exhaustive one and there may be additional items we cannot accept.

Furniture and homewares

  • upholstered furniture without a fire label
  • furniture with noticeable rips, stains, chips, cracks and scratches
  • furniture with missing parts or damage that may make the item unsafe
  • homemade cushions
  • candles without instructions
  • duvets and pillows that have been used

Sports equipment

  • buoyancy aids, lifejackets, inflatable dinghies
  • safety helmets, riding hats, cycle helmets, crash helmets
  • climbing equipment, ropes and harnesses
  • fire fighting equipment

Children’s Items

  • car seats
  • carry cots
  • mattresses
  • toys without the CE mark or are handmade
  • roller skates
  • toys intended for use in water


  • video/ cassette tapes
  • home-recorded DVDs, video and audio tapes
  • home-recorded computer games and software
  • old style Television sets
  • 18 rated videos or DVDs
  • electric blankets
  • electric showers
  • sun beds and tanning equipment
  • waste disposal units

Heating and cooking

  • gas appliances, either mains or gas bottles
  • paraffin stoves
  • heaters (gas)
  • oil filled radiators
  • storage heaters
  • oil and gas agas

Sharp knives or weapons

  • knives
  • swords, sword stocks, crossbows
  • guns and ammunition (including replica guns and toys)


  • food items
  • chemicals
  • items made from endangered species, including ivory
  • medicine and medical equipment
  • petrol or diesel fuelled garden tools such as lawn mowers
  • used personal appliances such as shavers and foot spas
  • prescription spectacles

We can make 25% more from your donation… and it won’t cost you a penny!

Gift Aid means that for every £1 raised from the sale of the items you donate to us, Dougie Mac can claim an extra 25p from the tax you pay for the current tax year.

Simply sign up in store when you donate your items or click here to help us make the most from your donation.

The following stores are now open – please check store details as opening hours vary

Unit 6 Bentilee Neighbourhood Centre, Bentilee, ST2 0EU

Tuesday-Saturday 10.00am-3.00pm

Unit 4 Federation Road, Burslem, ST6 4HU

Tuesday-Saturday 10.00am-4.00pm

52-54 High Street, Cheadle, ST10 1AF

Tuesday-Saturday 9.30am-3.00pm

4 Edensor Court Chesterton, Newcastle-under-Lyme, ST5 7EA

Tuesday-Saturday 10.00am-3.00pm

99 Mayne Steet, Hanford, ST4 4RB

Tuesday-Saturday 10.00am-4.00pm

40 Market Street, Kidsgrove, ST7 4AB

Tuesday-Saturday 10.00am-3.00pm

43 Derby Street, Leek, ST13 6HU

Tuesday-Saturday 10.00am-4.00pm

741 – 749 Uttoxeter Road, Meir, ST3 5PD

Tuesday-Saturday 9.30am-4.00pm

92 High Street, Newcastle-under-Lyme, ST5 1QQ

Tuesday-Saturday 10.00am-4.00pm

37 – 45 London Road, Stoke, ST4 1NB

Tuesday-Saturday 10.00am-4.00pm

The following stores remain closed until further notice

18 Lawton Road, Alsager, ST7 2AF

4 Orchard Place, Barlaston, ST12 9DL

73 High Street,  Biddulph, ST8 6AA

103 Hanbridge Avenue, Newcastle-under-Lyme, ST5 8HX

Kidsgrove Mini Mac
2 Market Street, Kidsgrove, ST7 4AB

40 Market Street, Kidsgrove, ST7 4AB

Longton (Dougie Mac Occasions, Online Shop – Click & Collect)
2 Commerce Street, Longton, ST3 1NH

40 The Strand, Longton, ST3 3NS

27 Knypersley Road, Norton, ST6 8HT

2 The Parade, Silverdale, Newcastle-under-Lyme, ST5 6LQ

Trent Vale
7 – 10 Woodberry Close, Trent Vale, ST4 5LU

Paris Avenue, Westlands, ST5 2QX