We want to take away any stress you may be feeling about visiting our hospice by giving you all the information you need.

If you have never been to a hospice before, you may be anxious following the news your loved one has been referred to us to receive care. Please try not to worry. We do all we can to create a friendly, homely atmosphere and the majority of families find any concerns they may have had about the hospice soon disappear.

Due to the on-going Coronavirus situation the hospice has had to restrict visitors to our Inpatient Unit. Please be assured that the safety and wellbeing of our patients, visitors, staff and volunteers is our top priority which is why these measures have been put in place.

From 16th July 2020, we will be allowing one visit each day which must be pre-booked. Up to 2 named relatives may visit if they are from the same household. Whilst this is a reduction of the recent restrictions we would still ask you to be mindful of the contacts your relative has. Please try to limit to immediate family and/or significant caregivers.

Things to be aware of:

  • Patients in the last days of life will be allowed visiting from two named relatives as required
  • All visitors will need to perform effective hand washing and wear appropriate Personal Protective Equipment (PPE) which could include a mask, visor, gloves & apron (provided by Dougie Mac)
  • All visitors will have their temperature checked on arrival
  • All visitors will be asked COVID symptom questions and must not visit if unwell or have been contacted by the government Test & Trace service
  • If visitors develop symptoms, they must self-refer to or call 111If the visitor is in a vulnerable category or shielding, they should not visit

We will continue to encourage communication through video consultations, phone calls and the use of WhatsApp/Skype and have our team to facilitate this

Thank you in advance for your cooperation and support during these exceptional and challenging times. If at any time the situation changes we may need to consider restricting the visiting further. This will be reviewed on a daily basis. Of course, if you have any questions or concerns please speak to your Community Nurse Specialist, Hospice Nurse or Hospital Palliative Care Team.

Please be assured that we have not taken these decisions lightly and are prioritising the safety and well-being of our patients and our workforce.

For further guidance, queries or concerns please call us on 01782 344300 (24 hours a day) or email:

You can view the hospice’s latest information regarding Coronavirus here
Children visiting Grandparents at Dougie Mac hospice