We want to take away any stress you may be feeling about visiting our hospice by giving you all the information you need.

If you have never been to a hospice before, you may be anxious following the news your loved one has been referred to us to receive care. Please try not to worry. We do all we can to create a friendly, homely atmosphere and the majority of families find any concerns they may have had about the hospice soon disappear.

In line with changes to national lockdown restrictions we have reviewed our visiting arrangements, which come into effect from Monday 12th April. We thank you in advance for your cooperation and continued patience during these exceptional and challenging times.

Patients approaching or in the last days of life:

-We will continue to allow visiting from two named relatives. Other important visitors may visit by prior arrangement and agreement with the patient and/or family. These visits must not be at the same time as the two named relatives.

For all other patients:

-We will support two pre-booked, two hour visits per week by two named visitors, either together or separately if from different households.
-Window visiting can continue when weather permits. This must be pre-booked and no more than two people at a time.

Things to be aware of:

-We encourage visitors to access local lateral flow tests or home testing and bring confirmation of a negative test with them
-To protect your relative please minimise contact with others before and after visiting the hospice
-Visitors will need to perform effective hand washing and wear appropriate Personal Protective Equipment (PPE), provided by the hospice which includes a mask, visor, gloves & apron
-All visitors will have their temperature checked on arrival
-They will be asked COVID symptom questions and must not visit if unwell or been contacted by the government Test & Trace service
-If they develop symptoms, they must self-refer to or 111
-Visitors must consent to providing details for test & trace purposes and when available the completion of a rapid COVID test

Thank you in advance for your cooperation and support during these exceptional and challenging times. If at any time the situation changes we may need to consider restricting the visiting further. This will be reviewed on a daily basis. Of course, if you have any questions or concerns please speak to your Community Nurse Specialist, Hospice Nurse or Hospital Palliative Care Team.

Please be assured that we have not taken these decisions lightly and are prioritising the safety and well-being of our patients and our workforce.

For further guidance, queries or concerns please call us on 01782 344300 (24 hours a day) or email:

You can view the hospice’s latest information regarding Coronavirus here
Children visiting Grandparents at Dougie Mac hospice